Exchanges & Returns
Want to return a product? That’s possible! Below you’ll find the return information:
- Register your product return within the return period.
- Drop off your package at a DHL point near you or arrange a home pick-up.
- Click on ‘Return Product’ and follow the steps to register your return.
- Receive the return label within a few minutes by email.
A product can only be returned in complete new condition. Is there something wrong with the product or the packaging? Then please do not return it, but contact our customer service.
Do you still have questions?
If you want to return a product, you can either drop the package off yourself at a DHL service point or have it collected by the delivery service:
Service Point
Bring your package to a DHL service point at your convenience and ship it for €4.99.
Note! These are the return costs for the Netherlands. Are you returning a product from Belgium? Please check the Belgian page about return costs.
Using your email address and order number, you can register your return within 30 days of receipt. Once your return has been registered, you will receive a return label by email. With this label, you can drop off your package at a DHL point near you. Customers in the Netherlands can also choose a DHL pick-up. If the package is collected at your home, the driver will bring the return sticker. The return costs are at your own expense.
We make every effort to process your order to your satisfaction. You have a statutory cooling-off period of 30 days to return the product without giving any reason, starting from the day of receipt of the product. From the moment you register the return, you legally have another 30 days to send back the product. The product can only be returned unused and in its original packaging. After receiving your return, we will credit within 5 working days as follows:
- 100% for a product in new condition.
- Up to 75% if the packaging is damaged. Note, this concerns only the original packaging, not the shipping box!
- 0% if the product is defective and has been returned without prior consultation with customer service.
The entrepreneur reimburses all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 30 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with reimbursement until he has received the product or until the consumer proves that he has returned the product, whichever comes first. The entrepreneur will use the same payment method that the consumer used for the refund.
It is not possible to exchange a product. When you return a product via the return form we will refund the purchase amount within 5 working days after receipt and processing of your return. In the meantime, we advise you to order the correct product directly via our website. This way you will already receive the correct product the next working day. Since we do not charge shipping costs, there are no disadvantages for you.
Accidentally ordered the wrong product, entered the wrong address, or changed your mind about the purchase? Our distribution center processes your order within just a few minutes, which means we can no longer make any changes. It is possible to refuse your package at the door. As soon as we receive your package back, the purchase amount minus €4 refusal costs will be refunded within 5 working days.